Astra Apartments Arena in Brisbane City

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comments 1

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  Shanaya White

  :: 27 December 2017 11:41:06

  I DO NOT RECOMMEND!! Had this apartment booked, thought it was a pretty good price $155 for the night (was told all taxes etc were included). Found out there was no front desk so called up to find out what the deal was there. Upon discussion, was told upon arrival I had to pay a $360 deposit for ONE NIGHT. We had not been told this, plus this is a ridiculous deposit for one night. The man on the phone would not explain what this deposit was for and said he didn't have time. I asked him to cancel the booking (Wotif said there were no cancellation fees) and he said he would not return the money. 10 minutes later he said he would return it to keep me happy and said he would call up the booking company and organise it. I decided to check up and he hadn't done a thing about it. Wotif appologised for this, and agreed with me that the situation wasn't right, cancelled the booking and returned the money. I hope they deal with this man because this was pure fruad! I do NOT recommend this accommodation in any way, shape or form! Ended up booking the Meriton for $111, much more reliable and much better place!