Brunker Road Veterinary Centre i Adamstown

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kommentar 5

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  Carla De Giorgio

  :: 09 April 2018 13:28:17

  Back in December I paid for a puppy preschool course in advance, when i only had to put down a deposit but unfortunately due to a mistake on their end, missed the first session. I then received a text message stating I had missed the first session, so I rang the Vet running the program to see if I needed to reshedule & was told that it was fine, as the first session was just a meet & greet. I then received a message stating that puppy preschool would not be the following thursday as the trainer would be away for a couple weeks. I rang the Vet again to clarify that this was correct, as I didn’t want to miss the sessions again. During the next week or so, my puppy was responding well to instructions & guidance, that I decided to cancel puppy preschool. I rang the Vet again & cancelled coming & asked for a refund, to which I was told that “Jess” the trainer would call me back. A week later after no call, I call again & again was told I would be contacted. A month later I called again & was told rudely that a refund wouldn’t be happening, I asked to talk to the manager & was told I would get a call back. I called today Monday 9th April & spoke to the practice manager “Debbie” who rudely told me that I was uncontactable & received numerous emails, texts & missed calls stating that a refund wasn’t available. When I stated I had not received anything & had clarified with the receptionist that they had the right email & phone number (which they did), she rudely told me again that I was not entitled to anything & that I was wasting time. I cancelled a booking I had made with them for my puppy.

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  jodyy

  :: 06 January 2018 09:34:00

  Honestly the best vets i've been to ! Everyone one of their staff members are so kind and helpful and every time i bring my little man (my rat) into the vets he always gets a few pats and compliments :) pricing isnt over the top either and in a convenient location.

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  Jason Bradley BodyWorx Health

  :: 03 August 2017 16:28:57

  Great team of friendly and caring staff. We take our 3 dogs and cat there and have seen a few of the vets depending on the specifc problem that needed treating. Couldn't recommend someone more highly to look after your fur babies.

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  Diane Couch

  :: 30 May 2017 11:33:49

  The staff at Brunker Road Vet are always lovely and have a genuine empathy for pets. Having to deal with them regularly on a professional level has been a pleasure. I wouldn't hesitate in recommending their service. :)

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  Michelle Parker Brien

  :: 24 February 2017 17:50:29

  Excellent vets. Extremely experienced and knowledgeable. They explain issues in detail and provide a variety of options. They are very caring and professional. I cannot recommend them highly enough