BTS Technology in Bunbury

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comments 5

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  Brian Morris

  :: 27 December 2017 14:34:34

  Faultless service on my laptop and was fixed within the quoted time. Chad and his team were also happy to help me with some of my less technology savvy questions. Will be a repeat customer thanks guys. Nerdism customer

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  Rob Billington

  :: 06 February 2017 18:29:04

  I've just set my computer up at home after having it serviced with BTS, it turns on so much faster and is like new again all within a 2 day turn around! thanks guys

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  Paula Miller

  :: 02 February 2017 02:44:54

  Absolutely disgraceful service. And going by other reviews it would appear that phone repairs are this company's downfall. Should have been a simple job of replacing my phone screen. I wanted to just go to a kiosk but my husband convinced me to use these guys as they are "reputable". But for whatever reason they couldn't get it right and my phone is still not working as well as it was prior to taking it in to them. At one point during this debacle I went 36 hours without a working phone so was unable to contact my shift working husband. So over the course of 2 weeks and after numerous trips by both my husband and I and dealings with various members of staff we asked for a refund. They said no to my husband initially then finally agreed but only if I handed my phone screen back in. In other words leave with half a phone. So I proceeded to go back in that same day and said no, I came in with a phone with a cracked screen and $250 better off. I want to leave the same way. This is a lot of money for us. And we weren't provided with the working product we paid for. So we should be entitled to a refund! This whole time you would think that they'd want to please a customer, given that Bunbury is a small place and word travels. But no. I was then offered a cracked screen put back on but only $150 refunded. No. The manager eventually came out and said I could have the full refund. He was the FIRST PERSON this whole time to apologise for the mess and inconvenience. In the end the two staff members at the front desk weren't even looking at me. Such arrogance should not be found in a customer service role. I don't like being a "difficult" customer but I still deserve simple courtesy and respect. To top it off the staff member with a foreign accent tried to rip me off by only putting $239 into the eftpos machine to refund. To which I said "I paid $250" and was met with some rubbish excuse. But I got my money back and never have to walk into that horrible business again. The staff all need lessons in customer service. Disgraceful.

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  Bass Man

  :: 25 October 2016 23:10:57

  Fantastic job! The new management is doing great work. Putting the customer back in customer service. I strongly recommend using these guys. And being part of the Leading Edge Group means they have heaps of cool toys n stuff in catalogues you can order in too!

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  Jo

  :: 12 July 2016 16:26:09

  Have used Nerdism for several years for home and business. The guys there are always very helpful and knowledgeable, specially for those of use not quite up with modern technology. When repairs are needed with our computers they are always understanding we have business to run and need them fixed fast to keep the business operating smoothly. I highly recommend them.