Defining Features in Canberra

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comments 5

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  Christen Waite

  :: 23 March 2018 13:28:30

  The salon was shut when I arrived 5 minutes early for my appointment. Stacey didn't show up to the appointment, I waited for 15 minutes and called her several times before just leaving. Very disappointed. Terrible customer service.

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  Sharon Cotterill

  :: 05 January 2018 15:46:10

  Stacey was very professional and friendly.. and I have been told I now have fantastic eyebrows. Thanks Stacey.

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  Portia Montez

  :: 23 October 2017 20:50:43

  Stacey is amazing. The transformation she created was nothing short of amazing (particularly after the month I'd had. Thank you Stacey. God bless.

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  Alissa Tucker

  :: 23 April 2017 14:37:37

  I took a day off work specifically to have my eyebrows tattooed. Got an sms the night before to reschedule. I managed to get another day off work the next week only to show up for the appointment to find the salon shut. I received a phone call about 6 hours later apologising for the mix up. Worst customer service i have experienced in Canberra and i definitely won't be rescheduling or recommending this service to anyone, especially after wasting two days of leave.

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  maria barbaro

  :: 01 April 2017 15:58:11

  I went to have my eyebrows tattooed. I was happy with the initial result. However, my eyebrows faded very quickly- within three months when I was told it would last for at least 12 months. To make things worse Stacey was late or simply didn't bother to show up for all my follow up appointments. Will never go back or recommend Defining Features to any one. Maria.