freedom - Moore Park in Kensington

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comments 5

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  Kevin Sperring

  :: 05 April 2018 13:33:48

  The most useless store i have ever encountered. I ordered beds after relocating to Australia. Nearly a month in and i still only have half my order. They simply take your money and then never provide feedback or status on the order. impossible to reach the store by phone or email. I will never spend another $1 here.

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  tee bob

  :: 23 March 2018 13:46:21

  i got the best Service From this store ... am not sure why others complain? i bought Bar Stools then come back for rug then come back for chair ...cause the staffs @ this location so friendly and very helpful .

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  Igor M

  :: 20 January 2018 10:42:41

  Good selection of items. We always find what we look for.

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  Rob Xie

  :: 05 December 2017 11:55:53

  Hopeless. We ordered a marble bar cart because we were told it was in stock at the warehouse and that we could pick it up in a week from the store. Fast forward four weeks, no contact from Freedom, we call them up, and they say it's available for pick up. We've cancelled the order, if anything out of frustration because they didn't contact us when the furniture arrived and was available for pick up. Will try to avoid shopping here in the future. Service needs to improve.

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  Vida Irani

  :: 09 October 2017 07:19:50

  Purchased a bed and a couch on 26th Aug... after waiting for weeks finally they contact us saying the bed is being delivered in a couple of days on 5th Oct... but the couch is not in stock... not telling us when or if it's coming back in stock... I call customer service on Thursday 5th to complain and find out when or if we're getting the couch... They tell me due to a system error they have sold us a couch that wasn't actually available... she promised to find out more about the situation and next available date and call me back "the same day"... i thought that sounded too good to be true and i was right...still waiting to hear from them...