Hadley Cycles in Lambton

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comments 5

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  Alex Murray

  :: 10 April 2018 19:45:17

  Bought a giant defy 2 a while back, worst experience buying a bike ever. Wanted cleats, shoes, pants and a bottle holder with the bike and just got sighs each time i asked for each item. Not exactly the cheapest store out there either. Has a reputation amongst serious riders...

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  Tami Farley

  :: 08 April 2018 08:06:26

  Got myself an awesome Giant e-bike, couldn't fault the staff. Excellent after sales service too. Highly recommend Hadley's

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  Katherine Zuluaga

  :: 30 March 2018 14:08:24

  Great customer service. The staff were very friendly and knowledgeable. I love my Liv women’s road bike!

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  Arahorn

  :: 21 March 2018 04:05:53

  My father and I have been local racers since the early 80s as members of Muswellbrook and Hunter Districts Cycling Clubs. Hadley Cycles, who my family and I have been loyal to and buying from since the early 80s, wouldn't allow me any test rides of their road or cross bikes when I went in with 2 grand in my pocket to buy a bike for bikepacking. A couple of decades ago I used to train, race B-grade and was on friendly terms with the shop's owners Rob and Brett Hadley, as mutual members of Hunter Districts. However when I went in after 2 decades break from cycling due to ill health, I found the shop culture was one where you're treated with complacency, distrust and disrespect. I went there because of my loyalty to the shop owners, however I now wish I hadn't. Brett was in there and was the same. The last bike I bought from them in early 2000s (TCR) I test rode. I never even asked, they offered that test ride. However the first day I went in Feb, 2018, the employee agreed to a test ride of a ToughRoad, although it was raining. Therefore we agreed I'd come back the next morning for the test ride. I came back the next morning, when another employee I got acted surprised at being asked for a test ride, as if that's the first he'd heard of "that one". Raised eyebrows and everything. The employee then made sure of it by asking Brett Hadley in person, who didn't recognize me which is understandable as it's been a long time. As we went up to ask, the employee instead asked Brett into the back room obviously to discuss if I was worthy. However Brett disallowed the test ride and never even bothered giving me an explanation, he simply refused the employee then just walked by me when he came out without acknowledgment as if I was a loser no worth a damn. And as the employee relayed Brett's refusal, he still didn't give any explanation either, even after inquiring. After trying to find out what the deal was, all I ended up with from the employee was "Well not anymore". After a while the employee then grudgingly offered me to ride around their tiny carpark as long as I kept within eyesight as he stood out the front watching. He never offered to fit the seat height, and when I mentioned it was too high, he adjusted it way down but didn't fit me to the correct seat height. I went for a couple of circles like that with a seat ridiculously low, crouched up like a frog for 2 minutes at 5 kph. I wanted to buy a bike from them that day, however I ended up with a Contend SL 1 Disc from somewhere else and won't be attempting to buy anymore bikes from Hadley's. It's not even the refusal of a test ride that concerned me, but the way I was treated surrounding that situation. May as well have been an insect. Not even offered a trainer to test ride on, they are just so apathetic and just want you to buy something without any effort or customer service on their part. The day before when it was raining, I asked about ordering an AnyRoad as they didn't have any in the shop. I asked if I could sit on the bike before purchasing to make sure it was the right size and fit, to which he told me that if they ordered it, I was committed to the purchase no matter what. When I asked what if the size isn't quite right, he replied that the size would definitely be right, without a fitting. It doesn't look like much fitting goes on at Hadley Cycles these days, even for bikes in stock. You have to initiate everything, they won't offer the normal things bike shops normally offer, they just want you to sign off on a bike without any care given on their part for it being the right bike for you. No interest in discussing the type of riding I planned on doing and what kind of different bike options they had available for it in their catalogue.

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  Will Davies

  :: 28 December 2017 05:42:27

  A quality bike purchased, checked over and adjusted by knowledgeable staff, in a timely manner. Wasn't getting all the add ons the sales rep was suggesting, yet that's how businesses make the extra dollars I suppose?!?! Huge range to choose from!!! You won't find the same quality in the regular supermarkets like K-Mart or Big W, though it depends upon your budget and what you're willing to spend. Overall, happy with the purchase and glad I shopped here.