Highbury Homes Pty Ltd in Kewdale

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  Rick Wilkinson

  :: 24 January 2018 05:31:42

  We built a house behind a house subdivision with highbury homes. Building a new 4x2 170sq house on 380sq block. The block is our original land. Behind our original house in 2016. We decided to go with this company because, the salesman said there will be no expensive surprises (trust me there were plenty!!) and stated that they are a one stop shop for all subdivision needs but didn't want to do the subdivision once we gave a 6% deposit to get things moving ie survey strata application etc. but later got slapped at pre start with a 35k bill (what no hidden surprises?) He issued us with a feasibility with all expected costs. Around $220k for site works, the build, subdivision the lot finished. Not the case here! We paid $270k!!! With highbury. And for that we did not have carpets, painted house, blinds, a/c or paving for the front house or entertainment area, carport, for the front house. From the start I was already getting screwed over. I already had my contour feature survey from a previous dealing with another building firm around $800. But [name removed] explained I have to pay them $2200. For the design and survey (company policy) but the remaining funds will go towards the build if I decided to go ahead. I did not receive or see that money again! Even though i constantly reminded them by email (ignored).Site works went ok at first until they smashed through the new sewer line 2 times! A week apart. Just let you know, originally the cost of the new sewer line was a hidden surprise cost! I arrived home from work one evening and decided to have a look at what has been done during the day. They had dug a trench for the service ie gas electricity. And smashed straight through the new sewer line. No phone call no email no nothing! Completely left in the literally!!. As the front house which we are living in is backing up with sewage at this stage. Any way next day it gets fixed. The following weekend this happens again. I had the washing machine on in the house and it flooded the laundry with sewage. Sewage also backing up in kitchen, bathrooms too. This was on the Saturday a week after they fixed the first break they did it again. Not able to use the toilet or bathrooms or kitchen that weekend. Stressed!!Ok brick stage starts ok. Once finished, the bricklayers leave all the scaffolding at the rear for collection. I guess the site manager calls the company to come pick up the scaffolding which was left at the front house on delivery but now at the rear house for collection. But.. there is no access for a big truck at the lane for the rear house? So I get a call while at work telling me they have drove a truck in to the front house! Damaging the roof and eves and destroying the gutter and fascia completely. Just before I go on holiday, Bering in mind it's July and we have heavy rain at this month in Perth.Highbury were more angry with me about the situation. What because I sent an email with my concerns? The damage to the front house was not finished or started until 4 months later. Only because I applied pressure to fix the crash damage.Ok house is almost complete now. 2 fences have had been smashed during site clean ups. Highbury don't wanna no! Fix it? No chance! Fence goes in to separate the front and rear house. Get another surprise, the colour bond fence is 1800 height. All the way down the common property drive way past the front house. Which is dangerous it's not even legal. Because say if there is a child or adult walks out onto the common property and a car from the rear property drives past the child or adult and car driver are completely unseen! Once again highbury don't wanna know. I pay a tradesman to cut the fence down to the legal requirement. Once again we get a variation of contract for the fence as they need support panels in the bottom panel. At this point highbury homes/metrostrata has no plans for the survey strata parking bays for the front house or any council requirements for that matter, for the front house regarding the survey strata and city of swan. Just to add to more dissatisfaction.

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  Alex Sardelich

  :: 30 August 2016 12:00:24

  Recently taken possession of keys to our new Highbury house. Overall, a positive experience though during the build process we were handed off to 2 site supervisor's and 3 Project Admins which was concerning at the time but turned out to be no issues. Build quality and finishings were excellent as I would expect from a higher end builder. Build time was 9 months (Nov '15 - July '16) for the Hollywood 3. Was disappointed with the included extras on such a high end home. Extras like LED lighting is not standard and are stupidly expensive to do through the builder. They were however very accommodating to the changes to design we wanted on the house which was simple and quick.