Lawrence Dry Cleaners i Waterloo

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kommentar 5

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  Cody P

  :: 19 March 2018 13:49:01

  Useless company - blatantly lost a pair of pants and refused to be responsible despite multiple calls and text messages to manager Aziz. Will be taking this to consumer affairs and encourage others with the below issues to do the same.

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  James Curi

  :: 21 November 2017 23:09:13

  I dropped off a three piece suit to be dry cleaned. I picked it up the next day but i didn't check the suit until i got home. When i checked the suit i noticed the vest was missing as well as a button on the blazer. The next morning i returned to the dry cleaners and i politely asked where my vest was and also why there was a button missing. The lady quite abruptly assured me that there was never a vest and issued me with the receipt as proof. Her argument was so convincing that even i questioned the whereabouts of the vest. As for the button she directed me to a sign which states that they take no responsibility in the safety of buttons - they did however eventually sew a button back on. As for the vest - i went back home to inspect my place for the blazer.. however i was sure i took it to the dry cleaners. I went back and after more reassurance from the lady that the vest was never dropped off.. long and behold the vest was there. I WONT BE RETURNING

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  Nathan Stewart

  :: 25 October 2017 08:03:26

  Very expensive - limited customer service and average dry cleaning. This establishment is a large commercial dry cleaner which is where their focus seems to be, rather than on individual retail clients

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  Jerrold Abbertson

  :: 02 October 2017 15:41:12

  Lawrence's Waterloo is cheap because they don't know how to treat clothes. The reality is they are the only dry cleaner close to home which forced me to use them until now. Most business shirt orders I had to ask them to re-press, as I would pick up my shirts with large creases on the front. It's not hard to see why - they only do the top button, causing the rest of the shirt front to flay open and then crease when they are stacked against other shirts while hanging. I have heard every excuse: "we don't do a second button", "it was pressed before you picked it up" (so what?), to the classic "you're the only one who makes this complaint" (as if I was delirious). They even had the gall to upsell me to dry cleaning my shirts so they get "individual attention"!! The final straw was when I came home and discovered TWO shirts came back with tears (one in the armpit, another on the back), and a suit jacket sleeve was pressed so roughly that it tore at the crease. They never mentioned a thing - which tells me either they never paid enough attention to see the damage, or they did see and didn't want to own up to it. Either way, poor form. Yes they have a convenient driveway and price is OK, until you factor in your time, frustration and the replacement cost of all the items they will ruin.

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  Biagioli Anissa

  :: 28 September 2017 18:41:46

  Horrible service. They ruined my dress. They used harsh chemicals which changed the color of the dress. $480 dress in the garbage. No efforts to solve the problem they just ignored it saying "it was like this when you dropped it off!" good one. Wasted my time and my money.