Max Sparrow in Moore Park

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comments 5

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  Naj Ish

  :: 03 April 2018 19:00:51

  The most unprofessional furniture company i have ever dealt with. Beware that furniture will not arrive on time, ever, and some will be damaged and will take another 16 weeks to arrive. The colours will not match because they will be from different batches. If they decide to repair it in-house, expect another 2 months min wait. So if you have one year to spare and a lot of patience, go ahead and place an order with them. The sales staff are top notch, the support team on the other hand is terrible. If anything goes wrong, they will not call you back or answer your emails and they have no office or even a phone line for support. I will never buy from this sham of a company again. It's not cheap and you get below standard quality furniture. I would rather buy from Australian made furniture where there is quality control on the types of toxic paints used and safety standards on finishes.

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  Lilian Arden

  :: 24 January 2018 11:07:23

  Great service and quality furniture! The service was exceptional and staff offered great assistance. I can't wait to buy more!

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  Beatrice B

  :: 23 January 2018 11:50:57

  It is rare that products and services live up to expectation & this coffee table is beautiful & exceeded expectations. The quality of the wood & craftsman ship is superb.

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  Frank Cao

  :: 15 November 2017 20:56:50

  I have purchased 4 products from Max Sparrow, all of them arrived at the quality and style that i expected. Even though there was a small issue with my latest product Danielle from their customer support team provided excellent service, always understanding and very patient with helping me to address a user manual anomaly. Highly recommended, great furniture at reasonable price.

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  plasterfix1

  :: 23 September 2017 07:58:20

  Terrible after sales service at Max Sparrow. I had exactly the same experience as some of the other reviewers. Bought and paid in full for a dining table which I was told would take 12 weeks to arrive. Not once during that period did any staff member contact me to provide me with updates ( which they said they would do when I made the purchase). I sent several emails which went unanswered until I had to call . I knew something was wrong when my delivery day came close and I still heard nothing . First they gave me the typical run around , blaming their logistics dept. After a few days of calling they finally told me the truth which was that my table hadn't even been made let alone made it on the container from China for shipping ! Disgusting, appalling service. No care factor. I could have purchased 20 other tables in this 12 week period if I had known, but now I'm back at square 1!! They refunded my money ( what choice did they have!!)but I still will never buy anything from max sparrow again. It's all well and good to have nice looking furniture and a good sales team , but if you can't back it up with service delivery to your clients then you need to improve the core value strategy of your business. Very disappointed in Max Sparrow ( which I believe is owned by coco republic)