Mrs Fields in Broadbeach

🕗 opening times

comments 5

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  Aexo_ Kevin

  :: 13 December 2017 10:05:15

  Very nice cookies, it seems like everyone is critsising this restraunt for other things like toasted sandwiches and all this other stuff. This place specialises in COOKIES, they’re great!! The cookies are very good, soft and the only thing I don’t approve of is the removal of the cookie with the sprinkles. Overall very good place to have cookies.

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  Tahlia Watets

  :: 30 May 2017 15:16:21

  Ran out of cookies :( with over and hour an a half left open

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  Shirley Godwin

  :: 08 December 2016 14:09:48

  The service was just okay, we had a toasted sandwich which was disgusting won't go back their again👎🏿👎🏿

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  Alexandre Conte

  :: 08 November 2016 19:52:11

  Poor customer service. Staff is sometimes friendly but always slow. Stopped going there for a more expensive place just because service is much nicer...

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  Anna Khonwai

  :: 09 August 2015 06:55:41

  The cafe itself looks modern and nice, the cookies are amazing although the customer service was pretty bad. They were grumpy when they spoke to you but happy if they were around their own staff, chatting about, ignoring customers waiting. My family and I ordered 2 mochas and 1 hot chocolate, the mochas ended up being bitter and had no sweetness whatsoever, the hot chocolate was just warm milk. There was no chocolate. We went back to complain and ask if it could be fixed. The workers shrugged and did nothing, they turned around to their manager and the manager did nothing, they all looked at us and said under their breath "that's too bad" or "that's not our problem" and went back to work, the customer service was horrible. They couldn't even simply explain why the coffees ended up being not what they're supposed to be or apologized. There was also one worker who was constantly picking his ears, i looked at him in disgust and he stopped and looked away, but once i looked away he started picking his ears again. That's really unhygienic, i saw him touch everything. That's disgusting. You need better customer service, better staff to man up to what they did, and more hygiene practices. Overall COOKIES WERE GREAT! coffee was horrible