Oaks Pacific Blue Resort in Salamander Bay

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comments 5

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  Nirjon Joney

  :: 10 April 2018 09:36:22

  Very poor service. I am completely dissatisfied with their room service and staffs behaviour. Lost my house keys somewhere & called them. The operator who received the phone ensured me that after room service cleaning the room, they will inform me. Since than, its been more than a week and yet I didn’t know the outcome. Yesterday even sent a sms through their official website but no response as usual. That’s not what a customer expect from a hotel like this. Never ever will come back neither will recommend someone.

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  richa jangid

  :: 01 April 2018 10:24:06

  The resort has nice external view and good pool with facilities but the rooms are just average. The room closet and shelves were not clean when we entered, it has dusk settled on those. We asked for a kings size bed, they gave us 2 twin beds combined which gave a back ache. We took breakfast as part of package which turned out to be another put off as it was below average and tasteless. From the pan cakes, sausages to scrambled eggs, they all tasted stale. We paid AUD 350 per night which seemed over priced for the service and stay we got.

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  Shston

  :: 08 March 2018 07:29:04

  Been going for lunch for a few years now because it's a great setting by the lagoon pool. Hit and miss with the food and staff. Sometimes excellent. Overall would recommend. Haven't stayed in the accommodation.

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  Chris Rody

  :: 19 February 2018 20:18:21

  Very clean and nice resort. I've booked on of the cheapest rooms, so I didn't has a great view, but I had a terrace, a small kitchen, clean bathroom, comfortable bed, free wifi and free parking. Nice pool area and friendly staff. The location is good, but you need a car. I would book this resort again

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  Juliette Georges

  :: 29 January 2018 00:29:23

  We have been staying at the Oaks every Australia Day long weekend for the past 7 years and I’m saddened to report that the standards of the resort were below average considering the price we paid. They lock you in for breakfast but if only it was a descent buffet, the eggs were over cooked, mushrooms and tomatoes were let’s just say not even cooked. The coffee was the only positive thing besides the friendly staff who tried to compensate for the bad food. The pool was dirty and even though the resort wasn’t that busy they only seemed to clean one side of it. Daily house keeping was included but the cleaners couldn’t speak English so this made it very hard. No beds were made and we had to beg for the carpet to be vacuumed and ask over and over for our bins to be emptied and fresh towels. We didn’t realize we had to bring our own pillows because the ones supplied were extremely uncomfortable. They didn’t even have enough pillows for the rooms. The furniture was all damaged, as we set up for dinner the leg of the dinning table fell off and half our dinner ended up on the floor. The chairs all had holes in them and the sofas were stained. The rooms were not clean and for the price we paid unfortunately we won’t be returning. We had to clean the rooms ourselves because housekeeping would come in for 5 min and leave. We had to even buy our own toilet paper. All this was all included in the price but we received nothing without calling so many times that in the end we gave up and just cleaned it ourselves and went out and stocked our own bathroom. On top of all that we had to spray the kitchen from the ants and the balcony. We had to hose it all and they just kept coming back: I felt like we spent a lot of time repairing and cleaning instead of relaxing. You get free internet but it doesn’t work. The staff were nice and really tried to help but I could tell they were struggling so I felt bad for them. Upon check out I discussed all the issues with Amanda who was the manager on duty and even though she noted our complaints and compensated us we felt that unless some major improvements happened then we will have to find another place to go on our traditional Australia Day family getaway. Thank you to Amanda for doing your best to help us, customer service is still good but pity the resort seems to be falling apart and the privately owned apartments need to be refurbished and restocked with kitchen equipment and bed linen. We stayed in a 2 bedroom swim out which should of had enough plates and cups to accommodate but we had to buy plastic because the owners didn’t want to stock the kitchen even though we paid for that service. It saddens me to write this review because I loved this Resort and now we need to find a new place. Good luck to Amanda and the staff hope they can fix the issues so your loyal customers like myself can return.