Secure Parking - Hilton Surfers Paradise Car Park in Surfers Paradise

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comments 2

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  Caroline M

  :: 28 January 2018 14:04:49

  Great location. Expensive rates, which i accepted before entering the car park - there’s no or minimal street parking near to the shops. On leaving I had trouble paying with my comm bank card which I had just used multiple times in the shops without any problems at all. At the ticket machine the lady on the other end of the assistance told me to proceed to exit and pay there. At the exit however, a very rude Adam told my partner and I to reverse and pay at the pay station. We had no cash and he told us to go back to the shops and withdraw money to pay. He refuted everything the lady had told us and made us reverse despite having 5 cars behind us. There was no identification from anyone on the team that there was a fault in the machines, it was all my fault and my card that had the problem. I have never had anyone speak to me so rudely as Adam did. He had agressive tone no concept of customer service.

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  Tim C

  :: 10 November 2017 13:40:00

  Good parking with easy access to the main attractions.