Thrifty Car & Truck Rental Surfers Paradise in Surfers Paradise

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comments 5

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  Gerardo B

  :: 13 November 2017 07:22:55

  I booked a car online at Expedia for what I thought was pick up at Coolangatta airport. On arrival, it was pointed out to me pick up was at Surfers. After a pricey Uber ride into Surfers, I was greeted by a lovely girl by the name of Lieke. Even though it was my mistake for not confirming the booking details, she went out of her way to help me out. She noted my booking through Expedia did not have unlimited mileage, and cancelled the booking and rebooked in-house. It turned out cheaper AND she upgraded my car at no cost.

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  Sab Das

  :: 20 October 2017 08:28:15

  When i first got in the car it smelt like some one was smoking inside with windows shut. When i brought ir back i was accused of smoking in it and charged me $100 and they deducted it from the deposit. Very bad customer service. Be careful

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  Jure Peternel

  :: 30 September 2017 13:24:13

  Poor customer service and most of all very sneaky, cheating ways to make customers pay extra for things that werent pointed out or mentioned before returning the vehicle. BE SURE YOU ASK FOR ALL DETAILS. Or just choose EAST COAST CAR RENTAL, much nicer experience.

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  roinujay jayroinuj

  :: 25 September 2017 14:16:54

  Very poor quality on customer service Manager not organised with cars documentation and offers. Very upset with the service. Very expensive price too. There are plenty of other rental cars companies. Do your research before renting a car.

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  Khalid Aburahima

  :: 11 August 2017 12:21:18

  Great customer service, very helpful staff, they changed my car immediately since the booked car was big size. Definitely I will rent a car from them again.