Geelong City Motors in Belmont

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comments 5

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  Jack Peters

  :: 06 February 2018 17:03:19

  Terrible..... car got recalled so we booked in date 3 weeks earlier & when I arrive on the date I was told they didn’t have the parts & I have to come back another time. Jeep said they didn’t have my contact details to notify me but they phone me 1 week after I booked in to confirm rego number..... not happy Jeep servicing

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  Karan Singh

  :: 13 December 2017 14:38:53

  During our negioation the service was excellent, from the Sales Executive and Sales Manager. There was an error with the information provided and it was efficiently resolved. Within 4 months of the ownership of the car, we broke down in Sydney. We had our challenges with Mercedes Benz road side assistance. Once we received our car back we had same warning signs then week later the same happened. We advised the Sales Manager - Mark Bain, who did not further advise Mercedes. We have tried to contact Geelong - Mercedes Benz multiple times and left messages. Every time we call the Geelong deanship we are advised Mark Bain was on Holidays, is busy, can’t talk or he will call us back. We were not at all happy with this situation as our brand new car had a major breakdown and requested the Geelong Dealership to change our vehicle and give us a brand new vehicle. The Sales Manager at the Geelong Dealership (Mark Bain) advised us if we see those signs again then he will assist us to take this mater further. Living 20km away from Melbourne CBD we decided to go with Geelong dealership, only because we were referred by a family member. Until today we have not received one courtesy Call from Mark and were completely ignored. This has been the worst customer service we have experienced after investing a large sum of money. We believe it was our biggest mistake to buy our car from Geelong Dealership. We also advised Mark Bain we were looking to purchase 2 more cars within the Family. We are in business and we believe looking after your customers is very crucial for referral business. My brother has recently bought a C43 AMG from Berwick Mercedes Benz and had a great experience and now we are talking with the same dealership (Berwick) for our second purchase. We also called Mark in the first week of November 2017 to further seek advise on our REIV membership which he applied for us. I advised this was urgent and if he can give us a call back. We left 4 messages with the reception lady at the dealership and until today we had no response from Mark Bain. It’s a shame for Mark to treat his Customers in a very unprofessional and unethical way. He has lost referral business from us. We had to pay $660 for our first service out of our pocket whereas first 3 services should be covered by our Reiv Membership. In summary, Our concern is the GLE 43 AMG still come’s up with this warning signs, causing me anxiety to drive the car by myself. I am concerned incase it breaks down again. The journey we had in Sydney when the car broke down was very stressful. We have advised Mark Bain there are issues with the vehicle, and continue to get the warning signs. As a Mercedes Benz Customer and the amount of money on this car and this should the least of our worries. As per Mercedes Benz Motto, we want the Best or Nothing. Furthermore if we seek no Solution to our concerns we will seek Ombudsmen and Legal Advise on how to further proceed.

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  Lionel Tunnell-Jones

  :: 11 May 2017 12:49:31

  I've experienced excellent customer service each time I've had a need to contact the service department. Very helpful and considerate. Members of the actual servicing team exhibit the same high standards also when they speak with you. Highly recommended.

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  Curt Cordy

  :: 17 March 2017 19:04:04

  I bought a Mercedes from Geelong City Motors in the past and recently was interested in another Mercedes. When I asked to take a vehicle I was interested in I was advised that my time in the car would be 15 minutes and that someone would need to accompany me. I cannot see how one can buy a $90,000 car based upon a 15 minute drive. A very disappointing change in management's policy.

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  Tony Saxena

  :: 24 April 2016 21:38:52

  I had ordered new Mercedes Benz in AUG 2014 after a written quotation stated I will also get 3 car services free ( Mercedes Benz corporate program.) This was also included in the signed contract. To get the free services certain documents were needed to be sent to the Mercedes Benz head office by the Geelong city motors. They also did not request any paper work/letter from me which were needed to be sent to MB head office by them. I became aware of all this only recently. I could have easily qualified for the corporate program under the membership benefits of my profession ( RACGP). It was not essential for me to be a corporate employee to get the corporate program/ free services. This option was not even discussed with me by the Geelong city motors although they were well aware of my profession. I could have produced all the necessary documents if they would have demanded them. Because the paper was not done by this dealer I missed out on the 3 free car services. Later on car was delivered without the corporate program ( 3 free services) attached. I was not informed by them that I will not be getting the free services. I only found out one year later when a free service was refused by another Mercedes dealership. I feel they have tricked us. I will recommend potential buyers to be careful abut this dealership. They do not keep there words. Lesson: They should judge your eligibility for corporate program BEFORE the contract is signed. so that you know exactly what you are getting.