Avis in Perth

🕗 opening times

comments 5

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  yvonne tan

  :: 28 February 2018 00:13:13

  Experienced the worst customer service in my whole life here! My husband and I made an advance booking online and arrived slightly earlier on the day itself. The lady at the counter looked unhappy when we greeted her. After giving her our booking details, she just kept saying "this is not helping" with an annoyed look and tone. She then managed to find our booking paperwork, told us to "go for coffee" as our vehicle had not arrived yet, and disappeared inside. Thought she might just be having a bad day, but when some locals walked in after that, she actually smiled and greeted them! This seriously tainted the positive image we had of Australia and its people thus far. We were so upset we cancelled the booking online on the spot and went to another car rental company. Will NEVER rent a car from them again!

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  Amy Lim

  :: 28 December 2017 17:48:48

  Nice car condition. Reasonably priced and convenient as there are Avis outlets in several locations

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  Stephanie Booth

  :: 24 December 2017 16:14:47

  I am really disappointed with the service we received by the manager of this branch. We rang first thing in the morning stating that we wanted an manual vehicle with a sat nav. We weee told to turn up at one where we where then told that there would be no sat nav available and that if we wanted one then we would have to drive 140 Kms to another branch. I found the manager to be rude, unhelpful and at one point she said that basically we should find somewhere else if we weren’t happy. I can’t drive an automatic so guess what they gave us? Not only did we pay for two drivers but my friend had to do all the driving. Appalling service with a definite “can not do” attitude.

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  Bing Lim

  :: 09 December 2017 14:09:27

  Their relocation to 960 hay street without any update on the website or any notification to the customer is quite irresponsible.

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  Danielle Lonnon

  :: 16 June 2017 15:03:16

  The staff on the desk and the staff who got out car were wonderful, professional and absolutely delightful. There was another female staff member who was a paranoid android and had a go at us for parking the car in a spot, when it was actually her colleague parked it there. She wouldn't take that for an answer and caused a drama and left us with a rather unpleasant experience.