Pacific Smiles Dental Melbourne CBD in Melbourne

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comments 5

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  vivian w

  :: 30 March 2018 01:50:02

  Such a terrible service there and I felt so frustrated after all. I booked a proper appointment, and clearly stated that the old cavity dropped and i need to do teeth refilling. But turn out they only give me 30mins. Without a careful checking the dentist only finished half dropped cavity on my tooth and leave half another hole. Not mentioning i got a pain-full injection. That was just a nightmare started, i have to make another apportionment, and wait for the same dentists as their policy. However at my appointment day she was sick leave. I received the call at earlier morning to notice me my appointment had to be canceled, but they can arrange another dentists with different time. And I agreed. I arrived clinic, the dentist told me he couldn't help me today. Simply because it was not enough time for my filling. Are u joking me ? Turn out that it was nothing i can do. It was so frustrating. After I traveled and had my work off, I can't accept it. The lady manager who suppose at-least to say a sorry told me it happens people get sick. I can understand that, but where is the clinic management. Leaving me a customer with no choice that i can only accept it and it happened twice . I would say it is so terrible to experience such a poor customer service. The rudest manager i have ever seen.

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  Edward Lonergan

  :: 27 March 2018 15:28:42

  Definitely worth avoiding. Wasn't busy at all when i visited, but was left waiting over an hour seeing all the other patients who arrived after me leave before I was even seen. Gave up and left, 20 minutes after I left I got a phone call asking if I was coming back. When I told them why I left, they just asked if I want another appointment rather than apologizing.

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  Jessica Thomas

  :: 02 March 2018 10:04:52

  Really disappointing on a number of levels. Regrettably re-booked after being stuffed around to no end on a previously booked appt, only to be very disappointed with the lack of communication, and respect for peoples time once again.

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  Kristina Peso

  :: 09 February 2018 11:30:41

  I have had nothing but a perfect experience at Pacific Smiles so far. I have a long history with my teeth starting from when I was a child and the dentist chair is a very familiar place for me. My first dentist in Melbourne Freedom Dental which was overpriced and did poor, frantic unprofessional work and I didn’t realize how poor it was until I saw Dr Poya Hasmat at Pacific in the CBD. To be honest the main reason I tried Pacific was the no gap checkups with AHM by medibank private health, but I have no plans on moving on. He is kind, professional and amazing at what he does. I have had a filling and a crown leaving the office confident and informed. Thank you for restoring my faith in dentists after a faulty crown at Freedom I am confident I am again in good hands.

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  Greg Sebire

  :: 24 November 2017 15:26:30

  Initially went there because they were offering free checkups with Medibank private but I have returned numerous times seeing two different dentists and both were extremely competent and communicated a long-term dental plan very well Never had to wait more than a few minutes and would highly recommend