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81, Oxford Street, 2010, Darlinghurst, Council of the City of Sydney, AU Australia
contacts phone: +61 2 9332 2792
website: www.toolshed.com.au
larger map & directionsLatitude: -33.8787828, Longitude: 151.2144308
Tina Martini
::Appalling! Do not go to this shop. I bought a product for over $50 which disintegrated when I took it home. I returned it within 10 minutes and the staff member was extremely reluctant to give a refund. He then tested it manually and it fell further apart, proving my point, and insisted still that I had used excessive force! Rude, reluctant, then extremely aggressive and argumentative. I will never darken its doors again. When I told him that he said he didn’t want me there again anyway. The worst customer experience I have ever had, anywhere. PERIOD. If he had given my a refund willingly I might have bought a better quality more expensive product. Bye bye Toolshed!
keone little
::Here is a transcript of my phone conversation, to the Taylor square store. 1618pm 26/3/18 Me: hi I just wanna speak to someone about a refund Them: We don't do refunds Me: Of course you do refunds under consumer law, the product is broken and I have a receipt Them: no sorry bye bye *hung up* Rang 3 times no answer Tried again to find out who I spoke to. Me: hi who am I speaking to Them: *hang up* Absolutely horrendous behaviour no need for it and no customer service provided. I will be contacting the manager another way to let them know about this
Nicholas Hammer
::Staff arnt very approachable. British man behind the counter tonight was quite rude. VERY OVERPRICED!!!!! I paid $79.95 for a 250ml bottle of PJur Back Door. Risqué Boutique stock the same product in the same size far cheaper
Luke M
::Don't waste your time. They can't even keep the basics in stock... EVERY time I go here they never have the one thing I go in to buy. You'd think they would purchase enough stock as its a popular product (but not so popular they shouldn't be able to keep ample stock!) I've given up. Going to this place is a waste of my time... I can order what I need online from other companies, so I'd suggest you save your self some time and do the same, or else visit some of the other sex shops along the road.
Nick H
::Disgusting behaviour by the shopkeeper, who ignored me and my friends who attended the store as interested customers on Friday evening, even though we were the only ones in the store. While we were looking at packaged products on the wall and discussing prospective purchases, the employee preceded to rudely berate us as we had returned the items back onto their display hooks, but not within a centimetre of the wall, as to his liking. Apparently it would be too much work for him (in the empty store) to come and adjust the angle of the goods by a inch after we had finished, not to mention perhaps offering assistance to try and sell us his products? We were sure to inform him that his attitude and poor service had just lost him a sale or three, which did not seem to phase him. Please, interested customers, do not go to this store, there are better places who are far more welcoming, helpful and appreciative of customers than this one.