Edgecliff Pets in Edgecliff

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comments 5

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  J Riley

  :: 28 March 2018 06:45:21

  Excellent range of pet food and toys. Very helpful and friendly staff.

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  Mitchell Steinman

  :: 24 January 2018 12:51:30

  Very knowledgeable and helpful staff .Good selection of doggie treats and toys....highly recommended.

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  Jennifer Norfor

  :: 18 May 2017 14:03:43

  This is without a doubt the best pet shop in Sydney! The staff genuinely care about the health of your dog. My border collie has had gut issues all her life - each time it happened you could see she was in pain. A trip to the vet and medication was the only thing that fixed it but this was only ever a short term fix and it would return. UNTIL the amazing staff at Edgecliff Pets suggested I try Regal BARF (bones and raw food - the one with the border collie on the box). After 2 days on this I could see the difference and we are now 6 months down the track. Before this, she would have diarrhea several times a month. Her coat is shiny and her gut is healed and we are both much happier. So a huge thank you for the great advice and ongoing care.

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  Lisa Tchouklova

  :: 19 October 2016 11:31:10

  Within hours after I have posted my genuine NEGATIVE experience the owner rallied his friends to provide 5 star reviews. Note the same dates below. Goes to show how "honest" they are. NOT! I have been verbally, and very nearly physically ABUSED by the shop employee. My children and I were in the area and stepped into this shop to purchase some food for our cat. At first, I was helped by the indeed friendly lady to choose a product. As I was paying I heard the other employee of the shop very loudly and in an intimidating manner talk to my 10 years old daughter. When I finished and went to see her, she was crying. My daughter is a highly responsible child and have been noted for her kind heart by her teachers. She does not lie. She told me that she really did not touch the fish tanks, but the man accused her of it and started shouting (HE DID SHOUT). When I mentioned to the person that he upset my child and perhaps he can speak not so loudly to children... well.. he did his best to upset me. Within seconds he was shouting, telling me that my kids will become drug addicts, pretending injecting himself with a syringe (in front of my young children!), telling me to get out of the door and finally proceeded to intimidatingly pressure me down the corridor with his body frame (HE DID INTIMIDATE ME BY PRESSING HIS BODY FRAME VERY CLOSE TO MINE). My girl was so scared she run out of the shop. I was flabbergasted. I have never ever in my life been treated like that, not by sales people, not by other men. I kept my cool, turned around to face him and asked if he is now going to physically push me. He retreated, but continued to pressure me to leave and push down the corridor. I calmly said that I would like to return the product I just bought, as this type of customer service is unacceptable. By this time he was literally shaking in anger and started shouting abuse again, including things like "you are fat, you should loose weight!" etc etc. How low can you go??? This is plain and simple ABUSE, by a man towards a child and a woman. We live in the times when this should not be tolerated. If he would have hit me (and he looked like he was second from it) I would have called the police. Beware. The business may look nice, but the individual inside is really an abusive man. UPDATE in response to the owner response: even if the kids DID tap on the glass, this does not warrant abuse (drug references, personal abuse), shouting and intimidation, as horrid as described above. Regardless whom I believed!

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  Marion Kelly

  :: 19 October 2016 08:56:22

  As an owner of Four cats I am always looking for interactive toys to keep my Kitties amused. I have never seen such a great range of cat toys and accessories in one shop. The sales people are fantastic with great knowledge and expertise. You can see that they love what they do and they are so friendly and helpful. I would recommend this great pet shop to everyone. They truly care about you and your pets .. Well done. you guys are heaps better then the other multi national pet stores.